Technical Support

Job Detail
No of openings:
1
Job Type:
Full Time/Permanent
Job Location:
Khobar
Gender:
No Preference
Nationality:
Saudi
Degree Title:
Computer Science Or Related area
Career Level:
Entry Level
Functional Area:
Government
Education:
Diploma
Required Experience:
2 Years
Apply By :
Dec 11, 2021
Posted On:
Dec 2, 2021
Job Description

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Identifying Network Access Control issues .
  • Installing and configuring hardware and software.
  • Speaking to users to quickly get to the root of their problem.
  • Providing timely and accurate users feedback.
  • Talking users through a series of actions to resolve a problem.
  • Following up with Employees to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.

Knowledge and Skills:

  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.