Technical Support Specialist

Job Detail
No of openings:
1
Job Type:
Full Time/Permanent
Job Location:
Riyadh
Gender:
No Preference
Nationality
Saudi
Degree Title:
Degree in Computer Science or related area
Career Level:
Experienced Professional
Education:
Diploma
Required Experience:
3 Years
Apply By :
Oct 17, 2019
Posted On:
Oct 7, 2019
Job Description

Technical Support responsibilities troubleshoot technical issues and support the roll-out of new applications, among other duties.

Responsibilities:

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Monitoring and maintaining computer systems and networks.
  • Responding in a timely manner to service issues and requests.
  • Providing technical support across the commission (this may be in person or over the phone).
  • Setting up accounts for new users.
  • Repairing and replacing equipment as necessary.
  • Testing new technology.
  • Possibly training more junior staff members.
  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.

Skills:

  • Attention to Detail.
  • Commitment.
  • Active Listening.
  • Customer Service.
  • Troubleshooting.