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Technical Support Specialist

 
Job Details:
 
Total Position: 1
Job Type: Full Time/Permanent ()
Job Location: Riyadh
Gender:
No Preference
Education Diploma
Degree in Computer Science or related area
Career Level: Experienced Professional
Experience: 3 Years
Apply By : Oct 17, 2019
Posted: Oct 7, 2019
   
 
Job Description:

Technical Support responsibilities troubleshoot technical issues and support the roll-out of new applications, among other duties.

Responsibilities:

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Monitoring and maintaining computer systems and networks.
  • Responding in a timely manner to service issues and requests.
  • Providing technical support across the commission (this may be in person or over the phone).
  • Setting up accounts for new users.
  • Repairing and replacing equipment as necessary.
  • Testing new technology.
  • Possibly training more junior staff members.
  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.

Skills:

  • Attention to Detail.
  • Commitment.
  • Active Listening.
  • Customer Service.
  • Troubleshooting.
 
Skills Required
 
 
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