Technical Support Specialist

تفاصيل عن الوظيفة
عدد الشواغر:
1
نوع العقد:
دوام كامل
مكان العمل:
الرياض
الجنس:
لا تفضيل
جنسية
سعودي
عنوان الشهادة:
Degree in Computer Science or related area
المستوى الوظيفي:
موظف مهني
التعليم:
دبلوم
الخبرة المطلوبة:
3 سنوات
تطبيق من قبل :
أكتوبر ۱۷, ۲۰۱۹
تاريخ النشر:
أكتوبر ۷, ۲۰۱۹
المهارات المطلوبة

Technical Support responsibilities troubleshoot technical issues and support the roll-out of new applications, among other duties.

Responsibilities:

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Monitoring and maintaining computer systems and networks.
  • Responding in a timely manner to service issues and requests.
  • Providing technical support across the commission (this may be in person or over the phone).
  • Setting up accounts for new users.
  • Repairing and replacing equipment as necessary.
  • Testing new technology.
  • Possibly training more junior staff members.
  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.

Skills:

  • Attention to Detail.
  • Commitment.
  • Active Listening.
  • Customer Service.
  • Troubleshooting.